Check-in instructions template: Clear arrival guidance for guests
Clear check-in instructions prevent confusion and late-night calls. Include parking, key access, entry codes, and step-by-step directions with photos for smooth arrivals.
Principais pontos
- •Send check-in instructions 24–48 hours before arrival.
- •Include photos of parking, entrance, and key locations.
- •Provide a backup contact method in case guests get stuck.
Use o seu check-in instructions com a automação Booking.com
Quer esteja a criar um check-in instructions ou a refinar um existente, pode conectá-lo ao Booking.com e usar o mesmo link do guia em mensagens automáticas. Os hóspedes recebem respostas consistentes e você menos perguntas repetidas, independentemente do canal de reserva.
Problemas comuns dos anfitriões
- •Guests can't find parking or the property entrance
- •Late-night calls asking for entry codes or key locations
- •Check-in instructions are too long or confusing
- •No photos to help guests visualize the process
O que boas soluções devem incluir
- •Step-by-step check-in instructions with photos
- •Clear parking information and directions to the entrance
- •Entry codes and key locations clearly labeled
- •Backup contact information for support
Dicas práticas de anfitriões experientes
- Number your steps: "1. Park in spot #3. 2. Walk to the blue door. 3. Enter code 1234."
- Include photos of the parking area, property entrance, and lockbox location.
- Test your instructions by having someone unfamiliar with the property follow them.
- Send instructions 24 hours before check-in so guests can review them early.
Ação: Escolha uma prática deste guia para implementar esta semana.
Opções comparadas
Escolha a abordagem que se adequa às suas necessidades.| Opção | Melhor para | Por que funciona ou não |
|---|---|---|
| Text-only instructions | Basic | Hard to follow, especially at night or in unfamiliar areas. |
| Long paragraph | Overwhelming | Guests skip reading, still have questions. |
| Step-by-step with photos | Ideal | Easy to follow, visual guidance, reduces questions. |
Where Host Pilot fits
- •Create photo-guided check-in instructions in your guest guide.
- •Include parking, entry codes, and step-by-step directions all in one place.
- •Update instructions instantly if check-in process changes.
FAQ
How detailed should check-in instructions be?+
Very detailed. Assume guests have never seen your property. Include parking, walking directions, entry method, and what to do if something doesn't work.
Should I include the entry code in check-in instructions?+
Yes, include it in both your guest guide and a separate check-in message for redundancy. Some guests don't open the guide until they arrive.
When should I send check-in instructions?+
Send them 24–48 hours before check-in. This gives guests time to review them and ask questions before arrival.
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