O que é um guia de hóspedes?
Um guia de hóspedes é um recurso digital que responde a perguntas frequentes antes dos hóspedes perguntarem. Inclui instruções de chegada, WiFi, regras da casa, recomendações locais e contactos de emergência. Cada guia inclui GuestGPT, um concierge virtual com IA.
O guia de hóspedes é gratuito para todos os clientes.
Conecte o seu guia de hóspedes ao Booking.com e automatize as mensagens
Os guias de hóspedes funcionam com os seus canais: conecte o seu guia ao Booking.com e use o mesmo link em mensagens automáticas. Anfitriões de alojamento local partilham um guia em todo o lado e deixam a ferramenta tratar das respostas, para os hóspedes receberem respostas quer reservem no Airbnb, Booking.com ou direto.
Reduzir perguntas repetitivas
Responda automaticamente a perguntas sobre WiFi, chegada e regras. Os hóspedes encontram tudo sem ligar.
Melhorar a experiência dos hóspedes
Guias bem feitos ajudam os hóspedes a sentirem-se preparados. Melhores avaliações e menos queixas.
Poupar tempo e escalar
Crie o seu guia uma vez, atualize facilmente e partilhe o mesmo link para cada reserva.
Comece aqui
Três guias que cobrem o essencial
Saiba o que são guias de hóspedes, o que incluir e como começar com modelos.
Airbnb guest guide: Complete template and best practices
Create an effective Airbnb guest guide with check-in instructions, WiFi details, house rules, and local recommendations. Reduce questions and improve reviews.
Guest guide checklist: Everything to include for vacation rentals
Use this comprehensive guest guide checklist to ensure you include check-in instructions, house rules, local tips, and emergency contacts. Reduce guest questions.
Free guest guide templates for vacation rentals
Download free guest guide templates for Airbnb, VRBO, and vacation rentals. Includes check-in instructions, house rules, local recommendations, and more.
Todos os guias de hóspedes
Biblioteca completa de guias
Navegue por guias por tema, plataforma e caso de uso. Cada guia inclui boas práticas, modelos e dicas.
Airbnb guest guide: Complete template and best practices
Create an effective Airbnb guest guide with check-in instructions, WiFi details, house rules, and local recommendations. Reduce questions and improve reviews.
VRBO guest guide: Essential template for vacation rentals
Build an effective VRBO guest guide with house rules, check-in instructions, local recommendations, and more. Reduce guest questions and boost ratings.
Guest guide checklist: Everything to include for vacation rentals
Use this comprehensive guest guide checklist to ensure you include check-in instructions, house rules, local tips, and emergency contacts. Reduce guest questions.
Free guest guide templates for vacation rentals
Download free guest guide templates for Airbnb, VRBO, and vacation rentals. Includes check-in instructions, house rules, local recommendations, and more.
Self check-in guest guide: Instructions and best practices
Create clear self check-in instructions for guests. Include lockbox codes, door codes, parking, and entry photos. Reduce check-in questions and late-night calls.
Mobile-first guest guide: Why it matters for vacation rentals
Create mobile-friendly guest guides that guests can access on their phones. Learn why mobile-first design reduces questions and improves guest experience.
QR code guest guide: Quick access for vacation rental guests
Create QR code guest guides that guests can scan to instantly access check-in instructions, WiFi, house rules, and local recommendations. No apps required.
Welcome book template: Create a memorable guest experience
Design a welcome book that impresses guests with local recommendations, house rules, and helpful tips. Download free templates and best practices.
Digital guidebook: Modern solution for vacation rental hosts
Create digital guidebooks for your vacation rental. Mobile-friendly, easy to update, and accessible via link or QR code. Reduce guest questions and improve reviews.
House rules template: Clear guidelines for vacation rental guests
Create clear house rules for your vacation rental. Download free templates covering noise, pets, smoking, parties, and more. Reduce conflicts and protect your property.
Local recommendations guide: Help guests discover your area
Create a local recommendations section in your guest guide. Include restaurants, cafes, activities, and hidden gems. Help guests explore and improve their experience.
WiFi instructions: Make internet access easy for guests
Create clear WiFi instructions for your vacation rental guests. Include network name, password, troubleshooting tips, and backup options. Reduce connectivity questions.
Check-in instructions template: Clear arrival guidance for guests
Create clear check-in instructions for your vacation rental. Include parking, key access, entry codes, and photos. Reduce check-in questions and late-night calls.
Parking information guide: Help guests park safely and correctly
Create clear parking instructions for your vacation rental. Include parking spots, street parking rules, permits, and restrictions. Prevent parking violations and guest frustration.
Emergency contacts template: Essential information for guest safety
Create an emergency contacts section for your guest guide. Include local emergency numbers, your contact info, and property-specific emergencies. Keep guests safe and informed.
Pet-friendly guest guide: Welcome furry guests properly
Create a pet-friendly guest guide with pet policies, local pet services, and pet-friendly recommendations. Ensure both pets and owners have a great stay.
Luxury rental guest guide: Elevate the high-end guest experience
Create a luxury guest guide that matches your premium property. Include concierge services, premium amenities, fine dining recommendations, and personalized touches.
Guest guide for small hosts: Simple solutions for 1–5 properties
Create effective guest guides without complexity. Perfect for hosts with 1–5 properties who want professional guides without the overhead. Templates and simple tools.
Vacation rental guidebook: Complete digital solution
Create a comprehensive vacation rental guidebook with check-in instructions, house rules, local recommendations, and more. Mobile-friendly and easy to update.
TouchStay alternative: Simple guest guide solution for vacation rentals
Looking for a TouchStay alternative? Create mobile-friendly guest guides with QR codes, local recommendations, and easy updates. Simple, affordable solution for vacation rental hosts.
FAQ
Respostas rápidas sobre guias de hóspedes
Perguntas frequentes sobre guias de hóspedes e como criar um.
O que é um guia de hóspedes?
Um guia de hóspedes é um recurso digital que responde a perguntas frequentes antes dos hóspedes perguntarem. Inclui chegada, WiFi, regras e contactos de emergência. Um bom guia reduz perguntas repetitivas.
Por que os guias de hóspedes importam?
Guias de hóspedes poupam tempo aos anfitriões ao responder automaticamente. Melhoram a experiência ao dar a informação no momento certo. Guias bem feitos levam a melhores avaliações.
Preciso de software especial para criar um guia?
Não. Pode criar um guia básico com modelos. Muitos anfitriões começam com modelos gratuitos e personalizam. Plataformas de guias facilitam atualizar e partilhar.
Também publicamos um modelo guia de hóspedes Airbnb grátis no GitHub (EN, FR, DE, ES, IT, PT) para copiar e personalizar.
O guia de hóspedes é gratuito para todos os clientes.
