Welcome book template: Create a memorable guest experience
A well-designed welcome book sets the tone for your guests' stay. Learn what to include, how to organize it, and why both digital and printed versions matter.
Key takeaways
- •Combine digital accessibility with printed charm for best results.
- •Focus on local recommendations, house rules, and emergency information.
- •Update your digital version regularly; print new copies seasonally.
Utilisez votre welcome book template avec l'automatisation Booking.com
Que vous créiez un welcome book template ou amélioriez un existant, vous pouvez le connecter à Booking.com et utiliser le même lien de guide dans les messages automatisés. Les invités reçoivent des réponses cohérentes et vous avez moins de questions répétées, quel que soit le canal de réservation.
Common problems hosts face
- •Printed welcome books get outdated quickly
- •Guests don't read long paragraphs of text
- •Uncertain what information belongs in a welcome book vs. the listing
- •Creating a welcome book from scratch takes too much time
What good solutions should include
- •Digital welcome book that can be updated instantly
- •Concise sections with clear headings and bullet points
- •Mix of practical information and local personality
- •Templates to get started quickly
Practical tips from experienced hosts
- Start with essentials: WiFi, check-in/checkout, house rules, emergency contacts.
- Add 5–7 local recommendations with brief descriptions and directions.
- Include personal touches like why you love the neighborhood.
- Keep each section to 3–5 sentences maximum.
Action step: Pick one practice from this guide to implement this week. Test it with your next booking and measure the impact on guest questions and reviews.
Options compared
Choose the approach that fits your needs.| Option | Best for | Why it works / doesn't |
|---|---|---|
| Printed only | Traditional | Charming but hard to update, guests may not see updates. |
| Digital only | Modern | Always current but lacks the personal touch of a physical book. |
| Digital + printed | Best of both | Digital for updates, printed for first impression and accessibility. |
Where Host Pilot fits
- •Create digital welcome books that can be updated anytime.
- •Share via link or QR code so guests always have the latest version.
- •Print copies seasonally for the physical welcome book experience.
FAQ
What's the difference between a welcome book and guest guide?+
They're often used interchangeably. A welcome book typically includes more personal touches and local recommendations, while a guest guide focuses more on practical information.
Should I have a printed or digital welcome book?+
Ideally both. Use digital for easy updates and sharing before arrival, and have a printed copy in the property for guests who prefer physical guides.
How often should I update my welcome book?+
Update digital versions monthly or when local recommendations change. Print new copies seasonally or when you make significant updates.
Related guides
Ready to create your guest guide?
Use this guide to build an effective guest guide for your property. When you're ready, Host Pilot can help you create mobile-friendly guides with QR codes, local recommendations, and easy updates.
