Guest communication software for vacation rentals
Fast, calm replies keep reviews high. Use software that tags intent, keeps tone human, and pins the guide guests actually read.
Points clés
- •Intent-tagged inbox + human-approved templates = faster replies.
- •Pin the digital guide to cut repeat Wi‑Fi/parking questions.
- •Use quiet-hour acknowledgements to protect sleep and SLAs.
Problèmes fréquents des hôtes
- •Important messages buried between “thank you” notes
- •Templates that sound robotic or arrive at the wrong time
- •Guests asking for Wi‑Fi and parking even after you sent it
- •Night messages disrupting sleep because nothing is prioritized
Ce que doivent inclure de bonnes solutions
- •Inbox that tags intent (arrival, issue, new inquiry) and sorts by urgency
- •Scheduled sends for arrivals and departures with human-friendly tone
- •Pinned guest guide links so guests can self-serve basics
- •Escalation rules for safety issues that still require human review
Conseils pratiques du quotidien d’hôte
- Use three core templates: arrival, during-stay support, and checkout. Personalize only the greeting.
- Send a “quiet hours” confirmation at night to acknowledge receipt without committing to an answer.
- Pin your digital guide in the conversation header so guests can find Wi‑Fi and access info themselves.
- Track which questions repeat most and update your guide instead of adding new templates.
Action en cours de guide : choisissez un changement à tester cette semaine (par ex. modèle d’arrivée avec validation ou plancher tarif week‑end) et mesurez son impact.
Ce que doivent inclure de bonnes solutions
- •Inbox that tags intent (arrival, issue, new inquiry) and sorts by urgency
- •Scheduled sends for arrivals and departures with human-friendly tone
- •Pinned guest guide links so guests can self-serve basics
- •Escalation rules for safety issues that still require human review
Outils et options comparés
Choisissez l’option adaptée à la taille de votre portefeuille.| Option | Best for | Why it works / doesn’t |
|---|---|---|
| Channel inbox only | Single channel | Works for Airbnb only; breaks once you add VRBO or direct bookings. |
| Automation-first tools | Speed | Fast but risky—can send the wrong tone or timing. |
| Host Pilot | Human-led speed | Intent tagging, templates, and guides that keep you in control of tone. |
Where Host Pilot fits
- •Smart inbox highlights urgent issues and suggests next steps.
- •Digital guides reduce repeat questions about arrival, Wi‑Fi, and parking.
- •Approvals ensure every message still sounds like you.
FAQ
How do I keep tone personal?+
Write short templates, add one personal line, and approve before sending. Avoid full auto-send.
Should I separate guest and cleaner messaging?+
Yes—keep ops separate so guests never see backstage notes.
What if a guest messages overnight?+
Send a short acknowledgment with timing for a full reply. Triage safety and lockouts first.
Guides liés
Gardez l’hébergement simple
Utilisez ce guide pour resserrer votre flux de travail, puis ajoutez les outils qui vous font gagner le plus de temps. Quand vous serez prêt, Host Pilot gèrera la messagerie, les garde‑fous tarifaires et les guides invités au même endroit.
