Guest Communication Software That Builds Relationships
Streamline guest communication with smart inbox insights, intelligent message analysis, and seamless multi-channel support. Turn every interaction into a 5-star review.
Elena, Lisbon
Alfama Historic Apartments
"Managing guests in Portuguese, English, and Spanish was overwhelming. Host Pilot's multilingual AI handles everything perfectly. My response time dropped from 3 hours to 5 minutes."
Hiroshi, Kyoto
Traditional Ryokan Experience
"The AI understands Japanese hospitality nuances perfectly. Guest satisfaction increased to 4.9/5, and I've received 200+ 5-star reviews since implementing Host Pilot."
Alessandro, Rome
Trastevere Boutique Suites
"The smart inbox prioritizes urgent messages automatically. I never miss a guest request anymore. My Superhost status returned, and bookings increased 45%."
Turn guest messages into clear tasks
Smart Inbox highlights intent and lets you push follow-ups into Tasks in one click—perfect for dispatching cleaners, coordinating maintenance, or logging owner approvals.
- Convert escalations into Tasks with due dates and assignees.
- Keep photo evidence, thread links, and guest context attached to every card.
- Plan weekly/monthly boards so recurring follow-ups never slip.
Everything You Need for Seamless Guest Communication
From initial inquiry to post-stay follow-up, our platform handles every touchpoint with intelligence and care.
Smart Analytics
Smart Inbox Insights
AI-powered analysis highlights what matters, categorizes messages by intent, and suggests actions. Works seamlessly with our AI Concierge and WhatsApp inbox integration.
Smart Message Management
Organize and prioritize messages with smart categorization, priority scoring, and action suggestions for better guest communication.
Multi-Channel Support
Manage conversations from Airbnb, VRBO, direct bookings, and more all in one unified inbox with seamless integration.
Response Analytics
Track response times, guest satisfaction, and communication patterns to continuously improve your guest experience.
Smart Templates
Pre-written message templates for common scenarios that you can customize and use across all your properties.
24/7 Availability
Smart inbox suggestions and reusable templates help you respond fast — messages are not auto‑sent. You stay in control while reducing response time.
GuestGPT: Virtual Concierge in Every Guest Guide
Every guest guide includes GuestGPT, an AI-powered virtual concierge that answers guest questions instantly. Guests can ask about WiFi passwords, check-in procedures, local recommendations, availability, and more—all in natural conversation.
- Instant answers to common questions (WiFi, check-in, parking, rules)
- Check property availability and get booking links
- Access to full guide content, property details, and website information
- Friendly, natural language responses—no technical jargon
Get Started in Minutes
Our guest communication software is designed to be intuitive and powerful from day one.
Connect Your Channels
Link your Airbnb, VRBO, and direct booking channels to centralize all guest communications in one place.
Set Up Templates
Create and reuse message templates for common scenarios like check‑in instructions, house rules, and follow‑ups.
Watch Satisfaction Soar
Enjoy faster response times, happier guests, and more 5-star reviews with our intelligent communication platform.
Why Hosts Choose Host Pilot for Communication
Join thousands of successful hosts who've transformed their guest communication with our platform.
Proven Results
- 50% faster response times on average
- 95% guest satisfaction rate
- 30% increase in repeat bookings
Time-Saving Features
- Smart templates and suggestions save 5+ hours per week
- Unified inbox for all platforms
- Smart templates for common scenarios
Frequently Asked Questions
Clear answers about the smart inbox and guest communication
Does host pilot auto-send messages?
No. You remain in control. The smart inbox prioritizes intent and suggests replies you can edit and send.
Can I create templates?
Yes. Build reusable templates for check-in, house rules, and follow-ups to reply faster with consistency.
Which channels are supported?
Manage Airbnb, VRBO, and direct website inquiries in one unified inbox with unified context.
How do I get started?
Sign up, connect your channels, and add a few templates. You’ll be replying faster in minutes.
Guest Communication Resources
Our Guides
Ready to Transform Your Guest Communication?
Join thousands of hosts who've already improved their guest experience and increased their bookings with Host Pilot.
