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Turn your Airbnb or Booking.com listing into a direct booking website and guest guide.
Built for hosts with 1–10 properties
A generic pre-arrival message creates more questions, not fewer. Guests still ask where to park, how to enter, and where to find the WiFi when the message is not structured.
A strong booking com pre arrival message gives the guest the next useful step about Booking.com pre-arrival details without forcing them to ask twice. Keep it short, personal, and specific: confirm arrival expectations, access details, guest guide link, and how to reach you. If the message starts to become a mini manual, link to the guest guide instead.
Use one clear pre-arrival message that points guests to a full guide, so Booking.com guests get everything before they arrive.
2 min - see exactly how it works
Example, not a testimonial: A Booking.com guest books without a long message thread and expects the key details to arrive proactively. The win is not a longer message. The win is one calm message about Booking.com pre-arrival details, with the important detail up front: confirm arrival expectations, access details, guest guide link, and how to reach you.
Use these booking com pre arrival message examples as starting points. Replace the placeholders, keep the tone human, and link to your guest guide when the answer needs more detail.
Best when the guest has already messaged you and you want to sound personal.
Hi {{guest_name}}, thanks for reaching out about Booking.com pre-arrival details. confirm arrival expectations, access details, guest guide link, and how to reach you. Ask the guest to check the guide before travel day. Full details are here: {{guide_link}}Why this works
It acknowledges the guest first, answers directly, and moves the detailed instructions into the guide.
Best for mobile guests who only need the answer.
Hi {{guest_name}}, quick note on Booking.com pre-arrival details: confirm arrival expectations, access details, guest guide link, and how to reach you. Details: {{guide_link}}Why this works
It keeps the answer scannable and reduces the chance the guest misses the link.
Best for scheduled messages or saved replies.
Hi {{guest_name}}, here is the important info for Booking.com pre-arrival details. confirm arrival expectations, access details, guest guide link, and how to reach you. If anything looks different for your stay, reply here and I will help.Why this works
It feels automated but still gives guests permission to ask when their situation is different.
Best when the answer includes WiFi, parking, check-in, house rules, or local recommendations.
Hi {{guest_name}}, I put the full Booking.com pre-arrival details details in the guest guide so you can open them anytime: {{guide_link}}. Ask the guest to check the guide before travel day.Why this works
It keeps the message light and trains the guest to use the guide before sending another question.
Hosts usually look for booking com pre arrival message when they want a simpler way to handle guest communication, arrivals, bookings, or day-to-day operations without adding extra admin.
Share the exact arrival steps guests need before they travel, not after they are already lost.
Match the same pre-arrival flow for Booking.com and Airbnb so your team does not juggle different systems.
When guests already have access, WiFi, and house info, last-minute questions drop fast.
The message should create clarity. The guide should hold the detail guests may need later, especially on mobile after arrival.
Host Pilot is useful here because the message, guest guide, and direct booking website can come from the same listing setup. Paste your Airbnb or Booking.com listing URL, then use the generated guest guide link inside automated guest communication. Less guest questions. More direct bookings.
Example pre-arrival message
A simple Booking.com arrival template:
Hi {{guest_name}}, your arrival details, WiFi, and guest guide are here: {{guide_link}}Quick answers for hosts comparing options and trying to fix guest communication, arrival, and operations pain points.
This is a better Booking.com pre-arrival message format for sending arrival instructions and guest information in one place.
You prepare one pre-arrival workflow, connect it to your reservation details, and send guests a single message with the information they need before check-in.
Yes. It is designed to work for Booking.com and can be adapted for Airbnb so your guest communication stays consistent.
Include the decision the guest needs, the timing, and the next step. For Booking.com pre-arrival details, the key detail is: confirm arrival expectations, access details, guest guide link, and how to reach you.
Yes for repeatable timing and standard answers. Keep room for a personal reply when the guest has a special request or something operational has changed.
Browse nearby host workflows from the hub so you can compare practical next steps without starting over.
See how this workflow supports hosts in five busy short-term rental cities, with local guest expectations, arrival patterns, and direct-booking opportunities in mind.
Use Host Pilot to connect guest communication, guest guides, direct bookings, and operations in one workflow built for smaller host teams.