Warm version
Best when the guest has already messaged you and you want to sound personal.
Hi {{guest_name}}, thanks for reaching out about first-night check-in. check whether the guest is comfortable and catch small issues before they become review problems. Ask one simple question and make it easy to reply. Full details are here: {{guide_link}}Why this works
It acknowledges the guest first, answers directly, and moves the detailed instructions into the guide.

