Free ethical template builder
Airbnb review request message template
Invite honest feedback after checkout without asking for a rating or turning service recovery into leverage.
Short answer
Choose timing, tone and stay context. The browser-side builder creates short and contextual messages, identifies placeholders and warns when an unresolved issue should be handled separately.
Review request drafts
Short message
Hello [guest first name], We really appreciated hosting you. If you have a moment, an honest review of your stay can help future guests understand what to expect.
Contextual message
Hello [guest first name], We really appreciated hosting you. If you have a moment, an honest review of your stay can help future guests understand what to expect. There is no need to mention anything beyond your genuine experience.
Required placeholders
- •[guest first name]
- •[property name, optional]
Timing: The next day keeps the stay recent without crowding checkout.
Policy and tone checks
- •Do not ask for a five-star review, a specific rating or reciprocal positive wording.
- •Do not offer a refund, discount, gift or other benefit in exchange for review content.
- •Keep the request on Airbnb; do not direct an Airbnb guest to an external review site or feedback survey.
Keep review requests separate from service recovery
A request is appropriate only when it is optional and honest. An unresolved maintenance, access, cleanliness or payment concern needs its own response and evidence trail first.
Questions hosts ask before acting
Can an Airbnb host ask a guest for a review?
A host can invite an honest review, but should not pressure the guest, request a specific rating or offer an incentive.
Should I ask for a five-star review?
No. Ask for honest feedback without naming a rating. Specific-rating pressure undermines trust and may conflict with Airbnb policy.
Can I offer a discount for a review?
No. Do not connect refunds, discounts, gifts or reciprocal positive reviews to the guest’s review content.
Should I link to an external survey?
Do not direct Airbnb guests to an external review site or off-platform feedback survey for the Airbnb stay.
What if the guest still has an unresolved problem?
Handle the service recovery separately first. A review request should never be used to distract from or condition resolution of an open issue.
Build a clearer post-stay communication flow
Use the guest communication toolkit to plan checkout, post-stay follow-up and the information guests need before a review is ever requested.