Warm version
Best when the guest has already messaged you and you want to sound personal.
Hi {{guest_name}}, thanks for reaching out about checkout reminders. remind guests of the time, the top checklist item, and what happens after they leave. Invite the guest to reply only if they need late checkout. Full details are here: {{guide_link}}Why this works
It acknowledges the guest first, answers directly, and moves the detailed instructions into the guide.

