Free reviewed template builder
Welcome the guest without turning one message into a duplicate guest guide or exposing private access details.
Short answer
Choose a short pre-arrival message or a printed welcome note. The builder uses placeholders for guest, parking, Wi-Fi, guide and contact information so each fact is checked before sending.
Pre-arrival draft
Welcome, [guest first name] - we are glad you are here. We hope you have a comfortable stay. The reviewed guest guide covers the property, checkout and local information: [guest-guide link]. If something is unclear or urgent, contact us through [approved contact route].
Sources checked September 20, 2026. Platform behavior and commercial terms can change.
Confirmation, pre-arrival, check-in, first-night support and checkout are different communication jobs. Airbnb scheduled quick replies can use reservation, check-in and checkout triggers, but last-minute bookings and short stays can cause messages to be skipped or compressed. Review the actual reservation timeline before relying on automation.
Evidence
Continue the workflow: Build the complete message schedule
Put time-sensitive updates in messages, private access information in the reservation-specific channel, and stable Wi-Fi, appliance, parking and local guidance in a reviewed guest guide. Keep unresolved service recovery separate from any review request so the welcome remains useful and pressure-free.
Continue the workflow: Open the guest communication toolkit
Welcome the guest, confirm where reliable stay information lives, provide an approved contact route and include only verified arrival essentials.
No. A letter is a short arrival touchpoint. A welcome book or digital guide holds stable property instructions and local information.
Treat door and lockbox codes as private stay-specific information and send them through the approved secure channel at the appropriate time.
No. Keep arrival communication focused on the stay. Do not pressure guests or tie service to a requested rating.
No. It creates a reviewed draft in your browser for you to check and send through the appropriate channel.
Use the guest communication toolkit to plan confirmation, arrival, first-night, checkout and post-stay touchpoints without repeating the whole guest guide in every message.