Import once
Turn your Airbnb or Booking.com listing into a direct booking website and guest guide.
Free planning tool
Create a stage-by-stage guest communication plan without forcing every stay into the same automation.
Short answer
Choose the channel, lead time, stay length and access method. The builder recommends relative timing, required variables and the touchpoints that need a human review. It does not send messages or transmit your selections.
Your communication plan
Immediately after the reservation is confirmed
Confirm what is actually secured and tell the guest what will happen next.
About 3–5 days before arrival
Resolve arrival questions without exposing private access credentials too early.
On arrival day, after the property is ready
Share stay-specific arrival information through the secure channel used for this reservation.
After the guest has had time to enter and settle in
Invite the guest to report a real issue while there is still time to help.
The evening before departure
State the few actions that affect access, safety or the next turnover.
After checkout is complete and any open issue is reviewed
Thank the guest and invite useful feedback without ignoring an unresolved problem.
A reservation confirmation follows a booking event. Arrival details depend on property readiness. Checkout information follows the departure date. Relative triggers adapt better than a copied timetable, especially across listing time zones.
Airbnb says scheduled quick replies can use reservation, check-in and checkout triggers and the listing time zone. Hosts can edit, skip or send scheduled messages early. A reservation made after the trigger may not receive that message, which is why last-minute stays need review. Read Airbnb’s current guidance.
Use the smallest sequence that makes the reservation and stay clear. Confirmation, pre-arrival, arrival and checkout are common stages, but short or last-minute stays may require messages to be combined.
Airbnb supports scheduled quick replies around reservation, check-in and checkout triggers. Hosts should review listing time zone, trigger timing and last-minute exceptions in the current Airbnb interface.
A reusable template should not contain a live credential. Use a stay-specific private channel and release the current code only when the property is ready and your security process permits it.
Stable information such as parking, appliance instructions, Wi-Fi, waste, house reminders and local recommendations belongs in a guide guests can reopen.
No. It produces a communication plan. Verify the reservation and configure any schedule in the platform or system you actually use.
Reply personally when an access method fails, a complaint involves safety or habitability, a guest requests an exception, property conditions changed, or the facts are uncertain.
Host Pilot can use reviewed listing information as the foundation for a digital guest guide and connected communication workflow. The host remains responsible for checking property facts, exceptions and anything sensitive before sending.